Our Complaints Procedure

You can make a suggestion, complain or compliment by filling our Enquiry Form

You can find more information about it in our Credit Guide

If we do not reach an agreement on your complaint, you may refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme. 

External Dispute Resolution Scheme contact details: 
CIO (Credit & Investments Ombudsman Ltd) 
Phone 1800 138 422
www.cio.org.au